Product safety · Colirio Manzanill A+
Counterfeit
Colirio Manzanill A+
ProMex has received reports of counterfeit products labeled Colirio Manzanill A+ eye drops. These reported counterfeit products are not genuine ProMex products.
Counterfeit eye drops may be dangerous. If you suspect your product is counterfeit, stop using it.
01 / Check the packaging
Reported differences
ProMex’s review of the supplied photographs identified these differences in the reported counterfeit packaging.
| Check | Reported counterfeit packaging | ProMex’s authentic packaging |
|---|---|---|
| Drug Facts panel | Spanish only | English and Spanish |
| Expiration date | An expiration date in 2030 | ProMex reports no authentic product with a 2030 expiration date |
| Lot and expiration | Shown on different panels | Lot number and expiration date appear on the same panel |
These differences are not a complete authentication checklist. A product that does not show these features is not necessarily genuine. If you are unsure, do not use it. Contact ProMex at info@promexllc.com for help identifying the product.
02 / Take action
If you have a
suspected counterfeit
Keep the product out of use while its identity is being checked.
Stop using it
Do not use suspected counterfeit eye drops. If you experience a reaction or have a concern about your health, contact a healthcare professional.
Keep the details
Retain the bottle and carton. Record the lot number, expiration date, and where and when you purchased it. Take clear photos of each side of the packaging.
Report the problem
Consumers and healthcare professionals can report adverse events or product problems through FDA’s MedWatch program.
03 / FDA MedWatch
Report a product problem.
Share safety concerns with the U.S. Food and Drug Administration through its official reporting program.
For retailers and distributors
Remove suspected counterfeit units from sale.
Keep suspected counterfeit products separate from saleable stock. Retain the product and packaging, photograph the units, and record the store name, address, and supplier details. Send product photographs and store details to info@promexllc.com. Share this notice with affected retail locations.